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Well, here’s the verdict on my poor wee G3: I’m not getting a new machine. For now.

I had called Customer Relations and spoke with Tony yesterday, and gave him my plight. He said he’d call me back today with an answer, which was negatory on getting a replacement machine. Go fig. Did I think it was going to be that easy? Eh, sort of. I felt it could go either way. I was reading Luke’s G3 logic board issues and he wound up getting a G4 after four replacements without a hassle.

The thing that got me, was Tony, my rep, acting as if Apple was doing me a favour in replacing my board free of charge, because my warranty ran out. I think that’s crap, to be pretty blunt about it. Apple knows it’s an issue, and has replaced people’s machines because of it. Why should I feel lucky they are doing the repairs for free again?

The long and the short of it is this: We’re trying to do the replacement of the board once more. Tony advised me they re-designed these boards two or three months ago, so I’m hoping the third time’s the charm. It’s the only reason I agreed to settling. I’ll give the new board a try, however, should we have a repeat of this, I will talk to whoever I need to, to get a replacement machine. Tony had said that perhaps they could provide me with a half off a new machine voucher. That isn’t good enough for me. What if I don’t want to fork out $800 of my own money for a new machine? That puts me out of luck, and that’s not fair. I was told that because of the age of my machine (2 years old), they couldn’t do anything for me on replacing it. That’s a piss poor excuse, considering we’ve got another Mac we’re letting our friend use that’s ten years old, and although slow, still very useable. Two years is nothing.

So we’ll see. I’m happy with giving my machine another go - I never went into this because I wanted a brand new shiny G4 (though it’d be nice). It just gets old having to take my machine back every six months to get a new board put in over and over again. Hopefully this logic board solves all of our problems.

This entry was posted on Thursday, December 22nd, 2005 at 11:25 am and is filed under Geek. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.